Questions? Contact Us: 1-800-347-8890

Returns and Exchanges Q & A

In-Covery Systems, Inc. guarantees the quality and performance of your products. If you are not completely satisfied with your purchase or gift of Go-PadZ, simply notify us within 30 days of purchase for a refund or exchange.

Since you can not touch, hold or feel the product you see on the web page, we understand that you may decide to return your Go-PadZ item or exchange for alternate sizes. We at In-Covery Systems, Inc. understand that you may be making your purchase under a lot of pain and WE do not want to add to that pain or frustration.

Please provide your Order Number and the reason for exchange or return and we will respond back as soon as possible.

We are dedicated to working quickly to correct the order.  Your complete satisfaction is our main concern.

Customer Service Hours:
Monday – Friday: 8AM – 7PM MST

Email us: CustomerService@Go-PadZ.net
Call us: 1-800-347-8890

What should I do if I receive the wrong product?
If you received a product different from the one that you ordered, sorry about that! Please contact us at CustomerService@Go-PadZ.net or call 1-800-347-8890 and we’ll be sure to get you the Go-Padz you ordered! The replacement item will be shipped out to you at no additional charge within the continental United States.
Do I need to send the incorrect item back?
In most cases, yes. However, we will always foot the bill for return shipping of your item.
Need to Exchange your item?
Too big? Too Small? We are here to help! We made our exchange policy super easy! Within 30 days of your original order date, if you need a different size please email us at customerservice@Go-PadZ.net or or call [phone. Include your original order number, email address or name on the order as well as the details of the item(s) you wish to exchange. We will have your item packaged and shipped to you as quickly as possible.
Getting a Refund?
We’re sorry you’re not in love with your purchase. Be assured that all In-Covery Systems, Inc. products come with a 30-day money back guarantee which begins the day your order is shipped. We believe that the customer is right! Initial shipping fees are not refundable. Refunds will be issued in the payment form they were received.

Note: Gift cards will NOT be exchanged or refunded for cash. Balances will be returned to the Gift cards.

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